According to a recent report, there has recently been high-level debate in Namibia regarding ways to reduce the elephant population, which is considered too large at c24,000. There are also calls to find ways to sell the current stockpile of Ivory (worth N$1 billion) rather than give in to international pressure to burn it.
Jenny discovers how to ditch the wishy-washy words that make "no" sound worse.
Written by Malcolm Pitcher on .
Saying no to customers is one of the hardest things in customer service. Many struggle with it and try to soften the blow by adding wishy-washy words. However, when they do this, they add a double negative and give the impression that they lack confidence.
Colin discovers the antidote to "It's against company policy."
Written by Malcolm Pitcher on .
Customers can become very aggravated when told, "It's against company policy." It can feel like a fob-off and make them want to speak to a higher authority. Especially when they ask, "What is the policy?" and all they get back is a shrug or an "I'm not sure." As this article explains, there is a better way.
Do you need to improve your demonstration and handover skills to meet NHQC requirements?
Written by Malcolm Pitcher on .
The demonstration can be a “make or break” moment in the customer journey. Get it right, and customer satisfaction soars. Get it wrong, and you could be in for a long period of moans and groans. Over 32,000 people have attended our unique “hands-on” demonstration and handover training courses. So let us show your team how to “get it right”.
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