Every year, we deliver over 2000 new home demonstrations for housebuilders, large and small. Every demonstration is delivered by fully trained people to the highest professional standards and, at times to suit the customer. Think of the time and costs you could save. And the improvement in customer satisfaction.
We use our knowledge as professional demonstrators to create instructional videos your customers can access whenever and wherever they want. They cover everything from how to look after, operate and maintain the new home to what is and is not covered by their warranty. Result? Happier customers and happy customer care teams who receive fewer calls.
The NHQC will raise standards, but even so, things will sometimes go wrong, and at such times, homebuyers can quickly become very angry. Our “How to control your elephant” training with its trademark “Helping Hand” will help your front-line teams deliver bad news calmly and empathically.
Jasmin was always empathic when with her friends but she stopped short of emphasising with difficult customers.
Until she learned the reason why....
Elevana Ltd
Bowman House,
Whitehill Lane,
Royal Wootton Bassett, Wiltshire,
SN4 7DB, UK
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