“Our ongoing, very positive relationship with Cary made me want to act on it and use the service”
Cary had already been assisting our sales team with good quality training in demonstrations and handovers. We had a very compacted time-period to hand over all the units in three to four months, so it was very hectic. It made sense to act and use Elite Demonstrators to carry them out.
“There was a wealth of experience in the team, particularly Jack with his experience of dealing with complicated situations and some challenging customers”
Jack was extremely good at dealing with quite stressful situations in a short period of time with a lot of units at once. He was very calm, very professional and very organised. He very quickly identified what the customer was unhappy about, then liaised with the Construction Team and Customer Care department to find out who would deal with any issues and what the timescale would be to resolve them.
“Their time management was excellent”
Jack ran the diaries very well and managed to deal with people just long enough to make them very happy, while closing them out at the right time to be able to move onto the next one. He kept everything on time; it was very efficient.
I’d definitely recommend them…
...because everything went so well. We were so pleased with how Cary and Jack dealt with our Stratford handover.