Do you need to improve your demonstration and handover skills to meet NHQC requirements?
The demonstration can be a “make or break” moment in the customer journey. Get it right, and customer satisfaction soars. Get it wrong, and you could be in for a long period of moans and groans. Over 32,000 people have attended our unique “hands-on” demonstration and handover training courses. So let us show your team how to “get it right”.
Why a Positive Attitude Makes a Successful Home Demonstration
A positive attitude is crucial in most everything. That’s why this blog takes a look at why a positive attitude makes a successful home demonstration.
We’re all time starved and juggling 101 things at a time these days. So, making a sudden switch from selling or building new homes to demonstrating them to a customer can feel a bit like a Jekyll and Hyde situation.
TIP: Be Animated when demonstrating a new home
It’s so easy to stand in one place and point at things. Don’t!
Make sure you go up to the items you are talking about, open, close them, operate them and get the customers fully involved as well.
Why short home demonstrations will cost you time
You might think you’re covering everything when you do your home demonstrations. But, if they’re only taking you 30-40 minutes to complete then the chances are - you’re not. In 30-40 minutes, you simply won’t be able to go into the level of detail you need to on such topics as dealing with normal shrinkage, thermostat controllers and heating systems. And they get more and more complex by the minute. Cut it short and it will cost you more in the long run – that we can guarantee.