“The training opened our eyes to what we should be doing”
What a home demonstration should be
We thought the training might have been about snagging a plot but quite the contrary. Snagging was not mentioned and that was pleasing because it’s about handing over a good home to a customer and not starting on a negative note.
“Deeper explanation at the home demonstration helps stop lots of questions and queries afterwards”
Enhancing customer service at development level
I currently work with our customers after settlement, but this course allowed me to understand how their new home’s workings and mechanics should be explained to them prior to completion.
Brampton Valley Homes
“We wanted to ensure consistency amongst our teams as we grow”
Everyone working to a consistent approach
We are a relatively new company, formed in February 2016 but growing quite rapidly. As we grow, we are now on our third and biggest site, we wanted to make sure that all our teams were consistent in what they delivered to customers when demonstrating and handing over a new home and demonstrating the right things.
“As a leader in the field it was a no-brainer to keep using Elevana Ltd (formerly In-house Training) with our up to date emerging needs”
From start to finish, they were very coordinated, organised and professional
From the initial enquiry to the execution of the course we were always kept well informed. We worked with various members of the team to confirm bookings, and they made sure we provided them with the information they needed. They were very flexible in accommodating our need to deliver to our offices all over the north of the country, and they were very prompt in making us aware of attendees and providing us with our certificates.