Your are viewing blogs from:
How to control your elephant training

The Working Days conundrum. Not as bad as ASAP … but nearly!

conundrum

Be clear with all times and dates is one of the mantras from my How to control your elephant training course.

The time-based phrase which winds me up the most is “As soon as possible”.

Meaningless, non-committal, drivel!

Continue Reading

Why Teflon Answers Create Very Sticky Customer Service Situations

non-stick pan

Whilst non-stick makes cooking easier, in the world of customer service it has the opposite effect. “Teflon” answers are a recipe for disaster.

The non-stick properties of Teflon are appreciated in kitchens throughout the land. There’s nothing worse than scraping the burnt remains of what was to be a culinary masterpiece from the bottom of a non-Teflon pan. But whilst non-stick makes cooking easier, in the world of customer service it has the opposite effect. “Teflon” answers are a recipe for disaster.

Continue Reading

Humans are empathic. And we should always try our very best to see the world through the eyes of others before we judge them – but sometimes it's not easy...

Humans are empathic

... especially when you read that elephant hunting is likely to begin again in Botswana

Empathy is one of the most significant subjects we cover on How to control your elephant.

Continue Reading

As soon as possible - four words that can ruin your business, and your customer service

crowd holding banners saying ASAP out!

(How to lose control of your time!)

It has never ceased to amaze me how one person can say to another “I’ll get that done for you as soon as possible” and both parties end the conversation happy, despite the fact that neither party knows what the other means.

Continue Reading

T: 01793​ 277288
E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Elevana Ltd
Bowman House,
Whitehill Lane,
Royal Wootton Bassett, Wiltshire,
SN4 7DB, UK

Company No: 03705292
Website design & development by Beyond Your Brand
T: 01793​ 277288
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
We use cookies to maintain login sessions, analytics and to improve your experience on our website. By continuing to use our site, you accept our use of cookies and Privacy Policy.