According to a recent report, there has recently been high-level debate in Namibia regarding ways to reduce the elephant population, which is considered too large at c24,000. There are also calls to find ways to sell the current stockpile of Ivory (worth N$1 billion) rather than give in to international pressure to burn it.
Jenny discovers how to ditch the wishy-washy words that make "no" sound worse.
Written by Malcolm Pitcher on .
Saying no to customers is one of the hardest things in customer service. Many struggle with it and try to soften the blow by adding wishy-washy words. However, when they do this, they add a double negative and give the impression that they lack confidence.
Colin discovers the antidote to "It's against company policy."
Written by Malcolm Pitcher on .
Customers can become very aggravated when told, "It's against company policy." It can feel like a fob-off and make them want to speak to a higher authority. Especially when they ask, "What is the policy?" and all they get back is a shrug or an "I'm not sure." As this article explains, there is a better way.
Let us give your teams the confidence to deliver both good and bad news
Written by Malcolm Pitcher on .
The NHQC will raise standards, but even so, things will sometimes go wrong, and at such times, homebuyers can quickly become very angry. Our “How to control your elephant” training with its trademark “Helping Hand” will help your front-line teams deliver bad news calmly and empathically.
T: 01793 277288 E:This email address is being protected from spambots. You need JavaScript enabled to view it.
We use cookies to maintain login sessions, analytics and to improve your experience on our website. By continuing to use our site, you accept our use of cookies and Privacy Policy.