As soon as possible - four words that can ruin your business and your customer service reputation
Written by Malcolm Pitcher on .
How to lose control of your time
As soon as possible – four words that can ruin your business and your customer service reputation in a heartbeat.
It never ceases to amaze me that one person can say to another “I’ll get that done for you as soon as possible” and both parties end the conversation happy. This despite the fact that neither party has any clear idea of what the other means.
Andy’s Snickers bar experience shows us why customers can drive us nuts
Written by Malcolm Pitcher on .
There is, of course, a big difference between an anaphylactic shock as a result of eating nuts and the hurt you get from a customer who drives you nuts. But yet, both experiences share the same place in your brain ready for instant recall. The difference is that one recall could save your life whole the other recall could cause serious damage to your customer relationship.
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