Customer Experience Team Leader, Mount Anvil
“It's 100% working”
This course is very, very good.
The Helping Hand device presented during the course is my go-to before I call or email a customer. It helps me to Stop, Think and Take a big breath before I answer.
It's not just me, everyone in the team is a lot more confident when dealing with emotional customers.
I would particularly recommend this course to anyone who has to send emails. It works!
Customer Experience Team Leader, Mount Anvil
