Group Service Director, Roundel Kitchens

It is very engaging and from the start everyone is put at ease.

This gets you into the right mindset to learn without any barriers.

The course introduction included some of the daily challenges that the team could relate to. Demonstrating the experience that you have within our industry gets people hooked on what you're about to tell them because they know it's not going be all theory from someone who has not experienced what they experience.

Every one of the team tells me that they are behaving differently now. They are engaging their Stop Routines to ensure that they are able to think very objectively about the purpose of an interaction and how they are going to behave to achieve the best outcome. And they no longer talk about doing things “as soon as possible”!

On those occasions when things perhaps don't go so well, as the manager, I find it easier to discuss issues with the team because I can use the language of the course and everybody gets what I'm talking about. Prior to the course it would have taken me much longer to discuss such issues.

Group Service Director, Roundel Kitchens