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“How To Control Your Elephant” Training

Customer Services Manager, Nationwide Windows & Doors

“The course has really changed the way we communicate with our customers.”

The Helping Hand device is on the wall to remind us, and we are constantly referring to the training manual for tips and advice.

For example:

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Head of Customer Service, Stewart Milne North West

“It's helped everyone to be more aware of customer emotions and the importance of not reacting.”

Everyone in the team found the course really interesting.

The trainer was thorough and spent time making sure that everyone understood every point.

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Customer Service Operative – London

“I really enjoyed it. Not only will I take away a much better control in my job and customer service but also in my personal life as well.”

You made the training very easy to understand with your professional manner and felt I could listen to you for many more hours.

You have certainly given me that HELPING HAND.

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Customer Service Administrator

“I found the ‘How to Control your Elephant Training’ was very very helpful for my new role as a Customer Service Administrator.”

Malcolm showed me how to deal with customers and the right questions to ask to get as much information from the customer as possible.

He explained how to stay calm in difficult situations.

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T: 01793​ 277288
E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Elevana Ltd
Bowman House,
Whitehill Lane,
Royal Wootton Bassett, Wiltshire,
SN4 7DB, UK

Company No: 03705292
Website design & development by Beyond Your Brand
T: 01793​ 277288
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
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