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New Home Demonstration & Handover Training

Master the Art of Home Demonstrations and Handovers with Elevana's Expert Training


A poor new home demonstration or handover can not only shatter the customer's dreams but also tarnish your reputation. Elevana's Home Demonstration and Handover Training ensures that your team is equipped with the skills and confidence to deliver exceptional customer experiences at the two most critical stages of the customer journey.

Our meticulously designed hands-on course covers the fundamentals of conducting successful home demonstrations and handovers. From emphasising the importance of preparation to delivering detailed yet captivating experiences for your customers, we leave no stone unturned.

The most important part of our training is the in person home demonstration walkthrough, conducted in one of your properties and tailored to your specifications, policies, and procedures.

During Our Training Sessions, Your Team Will Learn:


  • How to inspect the property through the eyes of the customer to make sure that it is ready for the big occasion.
  • Techniques to prepare customers for the experience to come, ensuring that they know when and where to arrive, who should attend and how long it will take.
  • Personalisation strategies for different customer profiles, be they first-time buyers, seasoned investors, or tenants.
  • Effective demonstration methods for every finish and feature of a customer’s new home, giving them the confidence to operate, maintain, and, most of all … enjoy it.
  • Strategies for relaying comprehensive information to customers, the depth of information you need to relay and where to find it.
  • Presentation skills to captivate customers and maintain focus throughout the walkthrough.
  • How to manage the property walkthrough so that everything is presented in a logical sequence.
  • Handling of customer emotions and perceptions during demonstrations and handovers.
  • Strategies to make every customer feel valued and special, not just another statistic.

Our Unique Approach


Our unique approach combining online learning with hands on, interactive sessions in your properties ensures an immersive and engaging experience for all involved.

We also offer refresher training to update your team's skills and ensure they can demonstrate any new property features effectively.

With Elevana's New Home Demonstration and Handover Training, your team will be well-equipped to tackle any challenges, ensuring professional and seamless experiences for your customers.

Contact us today to learn more about Elevana's New Home Demonstration and Training Services.

Why Choose Elevana for Your New Home Demonstration and Handover Training

In-depth expertise

Elevana boasts unparalleled expertise in the industry, having successfully trained over 33,000 individuals in the art and science of demonstrating and handing over new homes. In addition, our Elite Demonstrator team has conducted over 7,500 new home demonstrations and handovers in the past five years alone, ensuring consistent quality and reliability.

Tailored Training Solutions

At Elevana, we understand that every property and customer is unique. That's why our training programs are anything but one-size-fits-all. Our training programs are tailored to your specific needs, considering factors such as policies, property layouts, and customer profiles.

Comprehensive Range of Services

Choose Elevana as your one-stop solution for all your home demonstration and handover needs. Our comprehensive services cover everything from pre-home demonstration to post-handover support, allowing you to customise your experience according to your requirements.
Testimonials

New Home Demonstration And Handover Training

"Highly recommended and seamless assistance.

Elevana came highly recommended by a respected colleague in the industry, and without exploring other suppliers, we trusted the recommendation. From the initial setup to ongoing support, the Elevana team demonstrated seamless communication and assistance.

Although I didn't personally participate in the course, feedback from the staff who attended was overwhelmingly positive. Even those who had previously conducted home demonstrations found the program valuable, gaining useful tips and advice.

Additionally, although this may be coincidental, we have seen an increase in our Trustpilot reviews since the training. There appears to be a higher level of customer satisfaction which is probably down to the more consistent messaging during the home demonstration and handover process.

My experience with Elevana was exceptional, I will be using them again and without hesitation, would recommend Elevana to others."

Prospect Homes

"Very engaging and effective training.

I chose Elevana based on a recommendation from a relative who was in the industry and had previously worked with Malcolm (Elevana's director). Her positive experience with Elevana led me to reach out to them for their services.

Elevana exceeded my expectations with their training. Our trainer, Jack, was incredibly engaging and informative. His presentation skills were top-notch, and he kept the entire group interested throughout the session. I took thorough notes and remembered everything he taught us, which is a testament to how engaging and effective the training was. I especially appreciated the training format, which I would like to implement in my home demonstrations.

The training was positive and engaging, and the team thoroughly enjoyed it. I would definitely recommend Elevana to others based on my own positive experience."

Artisan Real Estate Scotland Limited

"Outstanding results making them the top choice for demonstration and handover training.

I chose Elevana because of my long-standing relationship with their director Cary Davey. Having known and worked with Cary for 15 years, I have developed a deep trust in the services she provides. When considering potential suppliers, I didn't hesitate and went straight to Cary and Elevana.

The home demonstration delivered precisely what I expected and more. The in-person training was exceptional, and everyone thoroughly enjoyed it.

One of the best things about the training was how engaging it was for both our experienced consultants and those new to the business. The trainer managed to keep both groups fully engaged throughout the session. It served as an excellent refresher for experienced consultants and was also incredibly useful for those just joining the business. Additionally, the crib sheets provided for the clients are incredibly helpful.

I would recommend Elevana 'in a heartbeat.' The Elevana team have consistently delivered outstanding results, making them the top choice for anyone seeking exceptional home demonstration services."

Bancon Homes

"Great course, gave me a better knowledge of what is required of me"

"Engaging, good pace and held our interest all the way through"

"Although I have completed over 300 home demonstrations on behalf of the group, I walked away from the course feeling more confident in giving a more effective home demonstration"

Delegates Feedback

"Fully customised training for our needs.

I chose Elevana based on a recommendation, and I'm glad I did. From the moment I contacted them, I received excellent responses to my questions, which gave me confidence in their services.

The home demonstration training exceeded our expectations. The trainer was incredibly professional and knowledgeable. He had thoroughly researched our company and site, which meant the training was fully customised to our specific needs.

The best thing about the training was the unique approach it took. Starting with an overview of the house's structure and moving into appliance details created a seamless flow to the demonstration and a better journey for our customers. We also discovered valuable insights and facts, like the magnetic properties of induction hobs could interfere with pacemakers - we did not know that before.

Overall, the training was flawlessly executed, and I highly recommend Elevana for their fantastic and professional service."

Rowland Homes

"The hands-on approach ensured everyone gained something.

I chose Elevana because I had used them with a previous company, and it was a game-changer for me as a novice in home demonstrations. Elevana helped me understand the structure and processes involved in conducting a successful demonstration, so I wanted to bring that same knowledge and expertise to my team.

The Home Demonstration Training exceeded our expectations. The fantastic trainer provided a calm, natural learning environment, involved everyone and covered everything we needed to know.

The best thing about the training was the walkthrough. The hands-on approach ensured that everyone, regardless of experience level, gained confidence, structure, and knowledge. The team now better understands the customer's needs and is equipped to provide more personalised care.

The training also offered valuable insights into the NHQB (National Home Quality Board), which will be helpful when we sign up for the scheme.

I would recommend Elevana to others because of the positive experiences I've had. Despite being a nationwide company, Elevana has always been there for us, ready to answer questions and provide support. Keep up the great work!"

Seddon Homes

"Changes are already underway as a result of the training.

I’d like to thank you for what we have described as a brilliant training course. We have taken so much from the training days and changes are already underway to improve how we do business. I thank you for the information provided and again this will go a long way to improving what we do."

Scotia Homes

"At Tilia Homes we were delighted to engage with Elevana to carry out Home Demonstration Training.

The main objective was to drive consistency and engage in a team-building exercise with a number of new starters within our sales and construction teams.

The trainer’s delivery was excellent. He made everyone feel at ease and the feedback from the team is that they fully enjoyed and found the content very informative.

We look forward to the next batch of training."

Tilia Homes Central

    Lead Contact

    cary profile

    Cary Davey

    Divisional Director

    “Discover How Our Training Can Turn Your Team into Professional Demonstrators”

    Contact us today to request more information about how Elevana’s New Home Demonstration and Handover training can transform your customer experience.

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