Elevana Blogs

Elevana Blogs n' tips

Read the latest news and tips from all our services here.

Latest Blog and Tip...

Jenny discovers a more confident way to say “no” to a customer.

Jenny discovers a more confident way to say “no” to a customer.

"Regrettably, we can't do that," Jenny said

The customer gave her a sour look and turned away. Jenny felt terrible. 

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The moment Jasmin realised that she'd got empathy all wrong...

The moment Jasmin realised that she'd got empathy all wrong...

Jasmin was always empathic when with her friends but she stopped short of emphasising with difficult customers.

Until she learned the reason why....

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