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“How To Control Your Elephant” Training

Jenny discovers a more confident way to say “no” to a customer.

Written on Friday, 29 July 2022. Posted in HTCYE Blogs

"Regrettably, we can't do that," Jenny said

The customer gave her a sour look and turned away. Jenny felt terrible.

The moment Jasmin realised that she'd got empathy all wrong...

Written on Friday, 29 July 2022. Posted in HTCYE Blogs

Jasmin was always empathic when with her friends but she stopped short of emphasising with difficult customers.

Until she learned the reason why....

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