Site Map
- Case Studies
- Stewart Milne Homes North
- Weston Homes
- Metis Homes
- Lendlease
- Bancon Homes
- Bellway Homes Wales
- Viridian Housing
- Wain Homes North West
- Barratt Homes & David Wilson Homes, Exeter
- Story Homes
- Brampton Valley Homes
- Pobl Group
- Catalyst Housing Ltd
- Robertson Homes Ltd
- Orbit Homes
- Places for People Scotland
- Campion Homes
- Gentoo Homes
- London Square
- Blog
- Why our Elite Demonstrator team insists that even the smallest home requires a 90-minute demonstration
- Why a positive attitude makes a successful home demonstration
- Why short home demonstrations will cost you time
- TIP: Be animated when demonstrating a new home
- TIP: Best way to demonstrate a new home and its products
- TIP: Don’t use jargon with your customers
- An empathy test: Stop and Think!
- Colin discovers the antidote to "It's against company policy."
- Jenny discovers the wishy-washy words that make “no” sound worse
- The moment Jasmin realised that she'd got empathy all wrong...
- RTFM! (Read the flipping manual!)
- Good, Better, Best. The essence of How to control your elephant.
- The Working Days conundrum. Not as bad as ASAP … but nearly!
- TIP: Choose not to!
- Why Teflon answers create very sticky customer service situations
- Humans are empathic. And we should always try our very best to see the world through the eyes of others before we judge them – but sometimes it's not easy...
- As soon as possible - four words that can ruin your business and your customer service reputation
- What the flight safety briefing can teach you about how to deal with an emotional customer
- Andy’s Snickers bar experience shows us why customers can drive us nuts
- Why shrug-free “sorrys” are important – even for world champions
- Why putting your “pen in the other hand” improves customer service
- Testimonials
- Lagan Homes
- Elan Homes
- Barratt David Wilson Homes - Exeter
- Taylor Wimpey - Exeter
- Keepmoat
- The Hill Group
- Harron Homes
- Advance Northumberland Limited
- Thakeham House
- Salix Homes
- Weston Homes
- Metis Homes
- Lendlease
- Robertson Homes
- Stewart Milne Group
- Berkeley Homes (East Thames) Limited
- Bellway Homes Group
- Sigma Homes Limited
- Tilia Homes Central
- Scotia Homes
- Seddon Homes
- Rowland Homes
- Bancon Homes
- Artisan Real Estate Scotland Limited
- Prospect Homes
- St Modwen
- Crest Nicholson South West
