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- Case Studies
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- How to Respond to Compensation Demands in Customer Service
- One Sentence Can Undermine an Entire Customer Service Response
- The Most Wishy-Washy Way to Say “No” in Customer Service
- The Value of Investing Time in a Comprehensive Home Demonstration
- How a Positive Attitude Leads to Successful Home Demonstrations
- Why a Rushed Home Demonstration Will Cost You More in the Long Run
- TIP: Be animated when demonstrating a new home
- TIP: Best way to demonstrate a new home and its products
- TIP: Don’t use jargon with your customers
- Enhancing Home Demonstrations with Empathy - The Key to Exceptional Customer Experience
- Overcoming 'It's Against Company Policy' Objections in Customer Service
- Clear Communication in Customer Service: Avoiding the Pitfalls of Vague Language
- How the Use of Empathy Can Enhance the Customer Service Experience
- Why Reading a Manual Can Boost New Home Customer Service Performance
- Transforming Customer Service by Mastering Emotional Control
- Improve Customer Communication with Clear Timeframes and Precise Dates
- TIP: Choose not to!
- How to Build Trust in Customer Service with Consistent Answers
- How to Build Empathy in Customer Service and Manage Emotional Reactions
- Why Promising Something ASAP Can Damage Your Business and Customer Service Reputation
- What the flight safety briefing can teach you about how to deal with an emotional customer
- How to Avoid Letting Past Negative Experiences Shape Your Customer Service Mindset
- How to Say 'Sorry' In Customer Service Without Appearing Insincere
- Improve Customer Communication with a Simple Stop and Think Technique
- Testimonials
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- Artisan Real Estate Scotland Limited
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- St Modwen
- Crest Nicholson South West
