After many years in the motor industry, culminating in my role as European Marketing Manager for Honda cars, I took my first steps into house building as Group Marketing Director for Wimpey Homes, where my focus was squarely on “putting the customer at the centre of the business”.

In 1998, after five years with Wimpey I started my own consultancy business, focusing on the housing sector. Since then, I have conducted thousands of customer satisfaction surveys, written articles for major publications, been a key-note conference speaker, consultant and trainer specialising in customer service.

As Managing Director of Elevana I have the great privilege to lead an exceptional team that continues to inspire me every day, teaching me far more than I could ever teach them.

Outside of work my passions include walking, keeping fit, studying human behaviours, cooking and wishing I’d been a gigging rock musician for just a little bit longer!

Malcolm walking near Sommaroya, Norway

I’ve spent most of my career in marketing including managing the #1Club Gold Hertz rental car programme across Europe, which provided me with valuable experience in dealing with multi-cultural societies and different working environments. Going back into the construction industry offered me the opportunity of supporting the launch of Osmagold plastic piping across the building, developer and merchant networks.

Being made redundant in 2000 allowed me to freelance but also support Malcolm with various projects. After a couple of years, my training skills as a gliding instructor came in very handy in setting up the home demonstration and handover training business which has gone from strength to strength, year on year. This led me to set up a team of Elite Demonstrators in 2014 who undertake home inspections, home demonstrations and handovers supported by instruction videos. Initially in London and the southeast, the team has expanded nationwide.

Having retired from gliding I can now focus on my love of photography. And when I’m not out walking or photographing something, I’m doing agility competitions with my border collie.

Cary test flying a classic Tiger Moth at Bicester

One of the things I most like about Elevana is its ability to adapt to changes.

I joined during the early stages of Elite Demonstrators and witnessed its evolution from training, to fulfilling the rising demand for physical demonstrations and handovers, to creating audio-visual solutions, to where we are now - providing an entire aftersales solution.

With a background in AV, I now head up the AV department, managing projects and indulging my passion for producing product movies and editing away paint splatters!

Working full time and now with a young family, I’m juggling creating video content and supporting clients. Once my kids are a bit older hopefully, I can teach him the mechanics of being a musician, as well as getting another orchestra together and going on tour.

Shaun performing at a pop-up orchestra gig he arranged

Originally from Swindon, I spent 11 years at In-house Research, starting with data analysis before quickly moving into managing the company’s systems and databases.

In my spare time, I discovered a love for amateur dramatics, performing in dozens of shows around Wiltshire. That passion led me to London for professional training, and I took an 8-year "career break" from 2016 to 2024 to pursue the performing arts.

To help fund my studies, I worked part-time as a demonstrator for Elevana. After drama school, I launched a successful voiceover business, landing projects with some major companies like Google.

Post-Covid, in 2021, I returned to Elevana conducting virtual home demonstrations.

In 2023, my first daughter was born, and after those tricky first 6 months, it felt like the right time to return to full-time work. In March 2024, Elevana entrusted me with leading a large project in Central London. My current role is Business Operations Manager.

Now based in West London, in my spare time - when I’m not chasing after my toddler - I still do the occasional voiceover from my home studio.

I want to tell you a story

Joining Elevana in 2012 after seven years in the Army, I started as an administrator and now serve as Training Administrator.

During my time in the Army, which included postings to Germany and tours of Iraq and Afghanistan, I organised the paperwork and the briefing of soldiers flying into and out of the country. Flights could be delayed or cancelled at short notice for operational reasons and I had to learn how to deal with the stress and distress felt by soldiers of all ranks when such situations occurred. Especially when they were waiting to fly into difficult situations or get back home to see their families.

This experience honed my administration skills and gave me a lot of confidence to be able to work with people of all levels and be able to deal with changes quickly and seamlessly with no issue.

Outside of work I love spending time with my family, going for walks or baking with my girls. A particular hobby of mine is reading, whenever you see me, I will always have a book on the go.

Sam in the armed forces serving in Afghanistan

After completing A Levels, I opted for an apprenticeship with Elevana as I was keen to pursue a career in the construction industry, playing an important role in delivering the final product to the customer. I am now working alongside Elevana to continue my studies as well as expanding my knowledge of construction.

In my spare time I enjoy cycling. In 2018, I was fortunate enough to participate in Ride for London, a 46 mile event across London which was truly an exciting and exhilarating experience. I also enjoy reading in my spare time and one of my favourite novels is ‘The Catcher in the Rye by J.D. Salinger’. I like the simplistic nature of the novel and how the author understands adolescence which resonated with me when I was younger.

Laura completing the Ride for London 2018

Originally from Cork, Republic of Ireland, I moved to the UK in 1997 to pursue a career in journalism.

After several years working in newspapers and publishing, my band was signed to Universal Music. We had a few hit singles, played at various festivals including Glastonbury. After the band split up I became a promoter but after fifteen years in the music business, I decided to move on.

I joined Elevana in 2018 as a home demonstration specialist, later becoming a Senior Home Demonstrator and Trainer. I particularly enjoy witnessing people's excitement seeing their new homes for the first time. A place they will laugh and love for years to come. If I can help make that experience better, that gives me job satisfaction.

Away from work, I love adventures with my fiancée, and seeing new places and cultures with her and I am now the proud father of a beautiful little girl. I pride myself on having an almost encyclopaedic knowledge of football, music, and cinema (certain aspects anyway!). And I’m still writing and recording music.

Zac enjoying the dessert in Essaouira, Morocco

Born in raised in Portsmouth, I come from a background of performing, with both my parents being members of the local amateur dramatics group, my brother studying drama and my sister being a dancer.

I was also involved in local shows and, after graduating from the University of Winchester with a Drama degree, I moved to London in 2016 to attend drama school, launching an acting career in 2018.

Have you seen me in anything? Possibly a commercial for a well known fast food delivery service in 2019 amongst others...

Now based near Cambridge, I joined Elevana in May 2022 as a Home Demonstrator, quickly becoming a Senior Home Demonstrator and Handover Specialist and most recently joining the Training team. I was immediately taken by the joy people have seeing their new homes and being a part of the process, providing them with a load of helpful information that I wish I had known before I started this role!

Outside of work, I enjoy being with my wife, seeing friends, travelling, video games and board games, experiencing the highs and lows of supporting Portsmouth FC and even doing some stand-up comedy, sometimes successfully!

Admiring the view at Lake Bled, Slovenia

Having grown up in the countryside of Dorset, it seemed the natural progression to move to London in 2016 to complete my studies. Following this, I found Elevana.

I’ve worked with Elevana for over 3 years now, and it’s honestly hard to imagine doing anything outside of the construction industry. My background was very much focused within the filmmaking and photography industry, having spent 6 years studying production in various different places which concluded with the completion of a bachelor’s degree at Royal Holloway in 2019. I never saw the construction industry on that trajectory, but I couldn’t be happier that it was.

Having started at Elevana as an Elite Demonstrator, I spent over a year learning so much about the craft, gaining a wealth of insight into our client’s customers home buying journeys and what an integral part we can play in it. The year following, I became embedded with a cherished client based in London as a new build quality inspector, ensuring that a high level of quality and consistency is achieved across their different schemes. I was then given the opportunity to work on inspiring new projects as a Project Manager, continuing to be an integral part of our client’s customers journey. It has all been incredibly rewarding.

When I’m not working, I’m an avid skier and still practice filmmaking when the moments arise (and every so often photograph the occasional wedding).

Chilling on the slopes