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New Home Instructional, Explainer and Interactive Videos

With over 35 years of construction industry experience, Elevana is the go-to choice for instructional, explainer, and interactive video production

With over 35 years of construction industry experience, Elevana is the go-to choice for instructional, explainer, and interactive video production.

The power of video is huge - preferred by 80% of people over written text – it’s a great way to convey information to your customers at every stage of their buyer journey.

Whether it's fully interactive video walkthroughs with a virtual host, allowing users to explore properties room by room, or New Home Instructional and Explainer Videos providing 24/7 support, Elevana understands your customers' needs, making us the ideal partner for creating compelling video content for your homebuyers.

Our videos are also a great resource for your Customer Service teams, helping them to resolve customer issues quickly and easily.

Instructional Videos Help A Customer To Look After And Maintain Their New Home

From appliance usage and heating / hot water control management, to drying out the home, managing shrinkage, maintenance, and safety information, our instructional videos cover a wide range of topics, ensuring homeowners have all the information they need at their fingertips.

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Explainer Videos Tell Customers About Key Aspects In Their Homebuying Journey

Explainer Videos describe essential aspects of the customer journey, such as build stages, details of your policies and procedures, warranty information, and quality standards set by the New Homes Quality Board.

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Interactive Videos Allow Users To Explore The Property Room By Room With A Virtual Host

Introducing our latest innovation: Fully interactive videos for an immersive New Home Operation experience. These interactive walkthroughs allow users to explore the property room by room with a virtual host, who will provide useful information about the property or demonstrate how things work.
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Benefits Of Using Our Videos

  • Enhanced customer satisfaction: Instant access to information, no waiting in the call queue or having to phone at certain times to get answers.
  • Multi-lingual videos reduce customer and support team frustration
  • Reduced customer care calls: Enable your team to focus on resolving complex issues by addressing common queries through our videos.
  • Minimized risk of property damage: Proper usage guidance reduces the likelihood of costly mistakes.
  • Knowledge base support: Your team will have access to this valuable resource, which will help them effectively deal with customer queries.

Why Choose Elevana?

In-depth expertise

With over 8,000 demonstrations and handovers behind us, we know the questions and issues that customers are likely to come to you with. This means that we don't need script writers or directors, saving you both time and cost.

Quicker set-ups, quicker results

Elevana’s experienced team employ techniques that do not require large amounts of equipment or people on site to achieve professional results.

Multi-lingual capability

We can deliver videos in multiple languages. Eliminating the potential for misunderstanding and misuse of the home.

Hosting capability

We can host your videos, ensuring that they are always available and up to date.

Cost-effective solution

We are confident in front of a camera when explaining any part of a new home. You don't need to hire expensive actors, pay release fees or train your own staff to do this.

Uninterrupted workflow

Our in-studio voiceover recording capabilities mean that construction activities can continue seamlessly whilst we film and produce high-quality content.
Testimonials

New Home Instructional, Explainer and Interactive Videos

"We needed videos to help our customers understand their new homes.

Clear, concise and affordable were key to us We were looking for clear, concise, affordable instructional videos to help our customers understand their new homes. The Elevana team were exactly what we were looking for; they got the job done efficiently without any handholding, and their experience of doing demonstrations and demonstration training really came through in the content of the how-to videos.

It was clear they knew the common queries customers ask on a daily basis, and they took the time to understand who we are, what our needs are, and delivered.

We would absolutely recommend using Elevana for the creation of videos and look forward to commissioning more in the near future."

Bellway Homes Group

"The videos were tailored specifically to our needs.

Elevana's instructional videos surpassed my expectations. They were excellent in quality and were tailored specifically to our needs. Their user-friendly online system allowed us to make edits and provide feedback efficiently. I would highly recommend Elevana to others thinking of undertaking similar projects to us."

Berkeley Homes (East Thames) Limited

"This instructional video on the Honeywell Thermostat is excellent. I’ve demonstrated this thermostat hundreds of times and I have never done as good an explanation as this"

Robertson Homes

    Lead Contact

    shaun profile

    Shaun Buswell

    Head of Elevana AV

    “Improve your customer experience with our range of video solutions”

    Contact us to learn more about how our videos can enhance your customer satisfaction and streamline your operations.