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Delegate & Homeowner Feedback

Delegate Feedback

New Home Demonstration And Handover Training

“As an experienced professional, I was sceptical about the training session, but it exceeded my expectations. Even with years of experience, I took away valuable insights and practical tips. The trainer was engaging and knowledgeable, and his ability to provide detailed answers about our particular site was impressive. I walked away with useful tips and a renewed perspective on familiar tasks. Highly recommend for all levels of experience.”

“The Home Demonstration Training was a valuable experience for me, especially as a first-timer. The instructor was excellent, guiding us through our own show home and making everything clear and engaging. The real standout was how the training was directly applied to our site rather than just generic content. It gave me a solid grasp of the home demonstration process and its significance. I’d definitely recommend this course for its practical and hands-on approach.”

“The course was very well presented. I personally found it engaging and although I have done 100s of home tours there was lots more I could and now will be doing. It also makes you feel more confident in your tour with the customer”

“I thought it was great! The trainer really made it interesting with all his stories and shows he cares for what he is demonstrating. Would love to be able to do this with each individual site. Honestly really appreciate someone who is so genuine and likes what he does. Would recommend for sure to any developer sales team”

“I don”t carry out demonstrations, but have learnt more about how things work, which will help the customer when in contact with them”

“The trainer was great and held our attention, good humoured and well spoken”

“The course highlighted the importance of providing the customer with a well presented property together with the knowledge required by those present on behalf of our company to make our customer”s journey enjoyable and informative”

“Great course, gave me a better knowledge of what is required of me”

“It was great. Good pace, held our interest all the way through”

“Engaging, good pace and held our interest all the way through”

“I thought the content and delivery of the course was perfect”

“I enjoyed being able to ask questions, I was able to question advice I had previously been given. I was also able to draw on the trainers knowledge and expertise”

“Although I have completed over 300 home demonstrations on behalf of the group, I walked away from the course feeling more confident in giving a more effective home demonstration”

“The course exceeded my expectations which aligned with the instructors casual “A to B” approach in which he was fantastic at his role”

“Great knowledge from the trainer and I found out some very useful things”

“Thoroughly enjoyed the course, the trainer was brilliant and made the journey of doing a home demo a pleasure”

Homeowner Feedback

Augmented Reality New Home Demonstrations

“Our virtual tour covered every part of the house we needed to know about and more, we were delighted with the service and feel we gained lots of valuable information from it about our home”
“Very easy to use, I like how the screen could be annotated when looking at finer details! I am a very young client and been brought up in the technology world, therefore found it a great investment for the future”
“I felt like there was the flexibility to discuss the things that mattered to me, rather than just going through a list of things in order. Member of staff was very knowledgeable and answered all questions. Technology was very impressive, I've not seen anything like it before”
“The demonstrator, Zachary, was excellent, a great communicator, very knowledgeable about our home and how best to set it up and he took us through everything we needed to know. An excellent idea, our new home is fitted with some quite technical systems (the central heating/ boiler in particular) and the demo was invaluable in learning how to operate these properly. Have yet to view the video I was sent after the demo, which I will get around to, but again that sounds a good idea"
“Sophie of Elite Demonstrations was very informative and knowledgeable, as well as providing some useful tips/ recommendations, a couple of which the use of Silicone-based spray lubricant for use on the window hinge mechanisms and the use of a stud finder for locating the studs and hanging of heavy materials from the walls, both of which we went ahead and ordered from Amazon. Sophie guided us through the heating and hot water system with ease – she certainly knew the fine details of the system which enabled us to set up the heating without distress. Well done Sophie”
“Jack was really knowledgeable about my development and was able to answer pretty much all the questions I asked. He spent more time on the important details I wouldn't have thought to ask about instead of the obvious things. I didn't think I'd gain a lot of information on my home demo as I assumed most of it was obvious, but I was pleasantly surprised with the different bits of info I didn't know I needed to know”
“Very informative and told us things about the house and windows we wouldn’t have known otherwise. Really easy to do and has helped us a lot. The demonstrator was very informative and helpful”
“Information was given promptly and with care which helped us in particular in setting heating control for which we are very grateful”
“If I'm honest, I was quite sceptical about how successful this might be but I was so wrong, the ease of use was way better than I expected and best of all the person I had explaining the various items was very knowledgeable and really helped me with understanding the more in-depth items like heating controls etc. So overall was an excellent experience and 1.5hrs very well spent. Many Thanks”
“There were a few stand-out elements. The user interface of the system was great, and really helped with knowing what button the advisor was talking about. The actual advisor was brilliant as well, so friendly and informative, and any extra questions we asked, she was super knowledgeable about it all. Having never used a system like it before, I think it's great”
“Alex was exceptional, he was able to provide concise information and answer any queries asked of him. He was very patient when describing, in excellent detail, any and all information needed for my partner and I as new homeowners”
“Elevana your representative was very professional throughout the home tour she was lovely. Answered all the questions I had and explained everything. I actually learned quite a lot from Elevana and she was so good the time just flew past. Before I knew it we were saying bye”

Delegate Feedback

Dealing With Difficult Customer Situations Training

“Very informative and really made me think about how I respond to customers”

“Malcolm our trainer was very good, Great ways & techniques of how to approach & deal with our clients”

“It was very well structured and without any awkward role playing, which was a positive as most people hate that”

“The course gave me a completely different perspective on how to speak with customers”

“I particularly like the elements that touched on structuring the written communication, Cant, Because, Can.....by For me this streamlined structure will save time with unnecessarily lengthy emails”

“Very practical suggestions and clear presentation. It was engaging without putting anyone on the spot. The balance was just right. I've started applying the principles taught and am getting good results.”

“Interesting and made you think about the impact of what you communicate orally and in writing and the need to stop and think - not to be reactive”

“The training was absolutely fantastic. Every part of it was relevant and what I have been taught I will use every day. I've been in the job 5 years and am always looking for ways to improve, so this just goes to show this training is fantastic for new starters as well as those of us that have been here for longer periods. Thank you”