"I’d just like to thank you for conducting the “How to control your elephant” course yesterday. There was a real buzz of excitement from the team at having these new tools which will allow them to effectively, and confidently, deal with our customers. It was a day well spent by all of us."

"I can highly recommend this training to any customer service team. Not only is Malcolm’s approach authentic, inspiring and engaging, but the content is transferable in a multitude of scenarios both in and out of the workplace. Malcolm is a guru when it comes to his subject matter, thus making him credible to all audiences …"

"Very informative and really made me think about how I respond to customers."

"Malcolm our trainer was very good, Great ways & techniques of how to approach & deal with our clients."

"It was very well structured and without any awkward role playing, which was a positive as most people hate that."

"The course gave me a completely different perspective on how to speak with customers."

"I particularly like the elements that touched on structuring the written communication, Cant, Because, Can.....by For me this streamlined structure will save time with unnecessarily lengthy emails."

"Very practical suggestions and clear presentation. It was engaging without putting anyone on the spot. The balance was just right. I've started applying the principles taught and am getting good results."

"Interesting and made you think about the impact of what you communicate orally and in writing and the need to stop and think - not to be reactive."

"The training was absolutely fantastic. Every part of it was relevant and what I have been taught I will use every day. I've been in the job 5 years and am always looking for ways to improve, so this just goes to show this training is fantastic for new starters as well as those of us that have been here for longer periods. Thank you."