Demonstration and handover are crucial parts of the customer journey; they have an enormous impact on overall customer satisfaction.
Our training will sharpen your presentation style, prep you to answer any difficult questions that may get thrown your way, and give you the confidence to do a great job that will have your customers ticking the “Would Recommend” box.
Over 33,000 people have so far attended this course because no-one knows the art and science of demonstration and handover quite like we do.We have eLearning and face to face training options available.
We’ll show you the importance of preparing your customer’s property, preparing your customers and preparing yourself. And because it’s not a perfect world, we’ll show you what to do when things don’t go to plan.
This video introduces the first section of our course. It emphasises the importance we place on preparation.
The perfect walkthrough happens when a confident demonstrator walks excited customers through a perfect home and demonstrates all the important points clearly and simply.
It’s not as easy as it sounds.
Excited homebuyers can quickly lose focus on what you are saying. And covering too much information is just as bad as not covering enough.
We’ll show you how to keep your customers focused on you and what you have to say. And we’ll show exactly what you need to present and how to present it in an engaging way.