We’ll show you how to delight your customers with fully-detailed demonstrations and engaging handovers

Demonstration and handover are crucial parts of the customer journey; they have an enormous impact on overall customer satisfaction.

Our training will sharpen your presentation style, prep you to answer any difficult questions that may get thrown your way, and give you the confidence to do a great job that will have your customers ticking the “Would Recommend” box.

Over 33,000 people have so far attended this course because no-one knows the art and science of demonstration and handover quite like we do.

We have eLearning and face to face training options available.

The perfect demonstration or handover starts with perfect preparation...

We’ll show you the importance of preparing your customer’s property, preparing your customers and preparing yourself. And because it’s not a perfect world, we’ll show you what to do when things don’t go to plan.

This video introduces the first section of our course. It emphasises the importance we place on preparation.

…and it ends with the perfect walkthrough.

The perfect walkthrough happens when a confident demonstrator walks excited customers through a perfect home and demonstrates all the important points clearly and simply.

It’s not as easy as it sounds.

Excited homebuyers can quickly lose focus on what you are saying. And covering too much information is just as bad as not covering enough.

We’ll show you how to keep your customers focused on you and what you have to say. And we’ll show exactly what you need to present and how to present it in an engaging way.

Why Choose Us?

Our industry leading experience

Over 30,000 people have attended this course. We are the go-to provider because no-one knows the art and science of demonstration and handover quite like we do.

We are Hands-on trainers not classroom lecturers

We prefer to be on site in a real home conducting real hands-on practical training. We want it to be completely relevant to the attendees and we want them to leave brimming with confidence.

Whatever you build and for whoever you build it, we can cover it

We can train you to confidently demonstrate or handover any property type, with any specification to any customer.

We integrate our training with your policies and procedures

We are not a one-size- fits-all training company. We will ensure that our training integrates with and promotes your demonstration and handover policies and procedures.

What our clients say about Home Demonstration & Handover Training

"Lots to learn and take in
We have taken so much from the training days and changes are already underway to improve how we do business."

Scotia Homes
"The training helped us tighten our processes
Using real life scenarios and being able to undertake an interactive demonstration in one of our units, highlighted some areas where we could improve. It also gave us the confidence not to automatically give in to the customer."

Catalyst Housing
"Being tailored to our specific product meant we could implement changes straight away
What was of most value to us was having someone experienced and knowledgeable as a single, trusted source to meet with our Sales and Construction teams. They could all hear the same answers and then carry the demonstrations out consistently. The trainer was so approachable that everyone felt comfortable asking questions, and no one was singled out."

Places for People
"The role play shows you how to demonstrate to customers
The best bit was seeing the trainer demonstrate things to us, because she covered sections to help us show our customers how to maintain their property. This means that we save time by knowing what we demonstrate to our customers. The trainer has a lot of knowledge and experience, which helped us further achieve our aims on the course."

Bellway Homes North London
"We’ve had some wonderful comments from customers since the training
We’ve benefitted hugely from demonstration training in the past, and we see that coming back very strongly through the feedback from our customers, so we wanted to take things to the next level and make our handovers as consistent and as special as possible too. The training has helped our Sales Consultants feel more comfortable and confident in what they’re doing, and you can almost see them walking an inch taller now, as they carry out the demonstrations and handovers."

Stewart Milne North
"Consistent, professional and knowledgeable training
Everyone found the training informative, from the Customer Care Manager to the design team. The trainer was very professional and had that consistency of style that is crucial when dealing with customers. You have to offer the same service, regardless of who walks through the door. The trainer was good at picking out the positives and suggesting areas for improvements, as well as alerting us to the things not to do. She also helped us with putting across technical information in a customer-friendly way."

Robertson Homes

What We Do

T: 01793 277288
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Elevana Ltd
Bowman House,
Whitehill Lane,
Royal Wootton Bassett, Wiltshire,
SN4 7DB, UK

Company No: 03705292

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