Homebuyers don’t just bring their packing to their new home – they bring a trunkload of emotions with them, too. Managing their issues as well as their expectations during a situation where, we’re sorry, but things can go wrong, is key.
Our CPD Accredited training will help you control your natural fear in approaching such emotive situations. We’ll train you in everything you need to help you say (or write) the right things, at the right time in the right order... every time. Whatever the situation.And we’re able to deliver eLearning, Virtual Classroom or face to face training.
Elephants and humans are born to react in the face of danger. An elephant reacts to a lion just like a human can react to an emotional customer.
This “natural” behaviour suits the elephant well because it just wants the lion to go away, never to be seen again.
But it doesn’t suit us. We don’t want our customers to go away forever. (Most of the time!)
We’ll show you how to control that elephant in your head to stop both you and your customers from reacting and making things worse for both of you.
When things don't go well with an emotional customer, you can end up saying the wrong things, in the wrong order - making things worse - not better! And you face a mammoth task to turn things around.
With our unique Helping Hand device to guide you, what were mammoth tasks become manageable issues. You’ll be in control and saying (or writing) the right things. Even if you have to say “no” to what your customers are demanding.