“We wanted home demonstration training which was tailored to our specific product, rather than being generic and not quite so helpful, so we were able to implement it straight away.”
I was recommended to use Elevana Ltd and even before the course I found the information provided both comprehensive and helpful
Elevana Ltd provided a timetable taking us through what we could expect to happen and what topics would be covered in depth. The fact that we were doing this on our premises was a huge advantage as we could have the benefit of walking around a house on our site that was ready for handover.
Even those who attended with a closed mind felt that it was useful
What was of most value to us was having someone experienced and knowledgeable as a single, trusted source to meet with our Sales and Construction teams. They could all hear the same answers and then carry the demonstrations out consistently. The trainer was so approachable that everyone felt comfortable asking questions, and no one was singled out.
The hints and tips to make the process more efficient and user-friendly were useful, and we’ve already used the template for providing information to customers on various systems
The instruction was extensive, including how to communicate different answers to the customer in a way that it wouldn’t lead to trouble down the road. We ended up with a very successful training session. Hearing that we were doing the right things in terms of our own approach to the customer and with the information we were giving them was very important for us
I’d definitely recommend them...
The training was concise, helpful, reasonably priced and delivered in a friendly manner that was accessible to everyone involved.
