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Argent

Argent Story

New Home Demonstration & Handover Training

Delivering Excellence at King's Cross: A Strategic Partnership with Argent

At a Glance

  • Client: Argent, premium property developer
  • Location: King's Cross, London
  • Scope: 226+ luxury residential units across multiple developments
  • Duration: 2022-present
  • Services: Full-service property handover management and customer support

The Challenge

When a former client joined Argent's prestigious King's Cross development in early 2022, they initially approached Elevana for home demonstration and handover training. What began as a straightforward enquiry evolved into something far more comprehensive when Argent realised they faced significant resource constraints in delivering their ambitious property handover programme.

The Solution

Recognising the complexity and scale of Argent's requirements, Elevana proposed a bespoke solution: embedding a senior project manager within Argent's team. This innovative approach delivered:

  • Comprehensive Property Management: End-to-end oversight of 106 units at the Cadence development
  • Quality Assurance: Rigorous pre-demonstration checks and final property inspections
  • Seamless Customer Journey: Professional property demonstrations and handovers
  • Stakeholder Management: Coordinated communication between contractors, senior management, surveyors, and customers

Expanding Partnership

What started as a six-month contract has flourished into a four-year strategic partnership, encompassing:

  1. Cadence Development: Successfully delivered 106 luxury residences
  2. Capella Development: Managed 120 additional units with the same exacting standards
  3. Gasholders London: Currently overseeing customer remedial works across this iconic development

Adding Value

To enhance the customer experience further, Elevana's AV Team produced 35 instructional videos, enabling residents to maximise their enjoyment of their new homes whilst reducing post-handover queries.

The Impact

This partnership demonstrates Elevana's ability to:

  • Scale services to meet client needs
  • Embed seamlessly within client organisations
  • Deliver consistent quality across multiple projects
  • Build lasting relationships through excellence in delivery

From a single service request to a comprehensive delivery partnership, Elevana continues to support Argent's commitment to exceptional residential developments in London's most prestigious locations.