From Training to Elite: How We Revolutionized LendLease’s Home Demonstrations
In 2014, we were approached by LendLease with a pressing challenge: handing over more than 140 homes in just two months. The question wasn’t just about logistics but about who could rise to the task. LendLease needed their team trained to manage the process—but they quickly realized they lacked the resources to deliver.
The solution? They turned to us—not only to train but to take the reins.
That’s how the Elite Demonstrator Team was born.
A Deep-Dive into Excellence
Our first assignment was at Trafalgar Place, part of LendLease’s transformative Elephant and Castle redevelopment. Starting from scratch, we assessed the site, identified gaps, and implemented a streamlined, customer-focused handover journey. Working with a major developer lacking dedicated infrastructure for private homeowners was no small feat, but our expertise made the difference.
A Partnership Built on Results
Since then, we’ve been proud to partner with LendLease on landmark projects including:
- Elephant & Castle: One the Elephant, Westgrove, Park & Sayer
- Stratford Cross: South Gardens, Glasshouse (formerly International Quarter London)
- Cambium (SW19)
- Cobalt Place (SW11)
- Hungate (York)
For Park & Sayer, our involvement went beyond demonstrations and handovers. We sourced handover gifts, dressed properties, and delivered a seamless experience for both private buyers and agents.
Driving Value, One Handover at a Time
Our Elite Demonstrator Team has redefined the handover process, blending professionalism with a customer-first approach. From our origins as trainers to becoming LendLease’s go-to handover experts, we’ve built a partnership based on trust, efficiency, and results.
Ready to elevate your project? Let’s talk about creating exceptional customer experiences—together.
Testimonial
We didn’t have the resource to ensure all customers had the same level of service and expertise
We don’t have the capacity internally to deal with bulk demonstrations and handovers as there can be several hundred in a very short space of time. We want to ensure that all customers get the same level of service and expertise. That’s why we asked Elite Demonstrators to support us as they are the experts in this area.
Elite Demonstrators helped us all the way and we developed a close working relationship
Handing over so many properties was all new to us, so it was a big learning exercise. We learnt that we had to share as much information as we could with Elite Demonstrators, otherwise they couldn’t deliver the demonstrations and handovers we wanted to achieve for our customers.
We soon developed a close working relationship and together implemented key policies and procedures to make it a success and what we needed to do to improve customer satisfaction.
The demonstrations and handovers were so thorough that we had fewer questions from customers after completion and improved customer satisfaction
By delivering a consistent, detailed demonstration many of the questions, customers raise after moving in could be dealt with during the home demonstration and handover. This put less pressure on the Customer Care team and enabled us to do the job we should be doing.
Each demonstration and handover are tailored to each customer, be they investors, private or agents. The team are personable and excel at what they do. This has reflected well in our customer satisfaction surveys.
I have no hesitation in recommending them
We have been working with the team for over eight years now and handed over a lot of properties both in the London area and York, and I would 100% recommend them as a partner when it comes to home demonstrations and handovers.
